It's Your Move

Feedback Form

We at It’s Your Move strive to provide the best service possible. We can only achieve this with your assistance. We would be very interested in your feedback and would appreciate any suggestions you may have.

We would appreciate your taking a few moments to complete our survey. Once submitted you will be automatically entered into a Monthly draw for a $25.00 Home Depot gift certificate.

Your Name or Invoice Number
How did you hear about us?

Website	Yes	No	N/A

Did you look up our website? (if no, proceed to next section)
Did you find it easy to navigate and helpful?
Did you use the on-line booking feature?
Did you use the on-line estimate form?
If yes did you find these useful?
Did you use the resource sections? (moving tips, links, garage sale sections)
Did you find the information sections accurate and informative?
Do you have any suggestions for our website?

Customer Service	Yes	No	N/A

Did you receive exactly what you ordered?
Was the delivery on time?
Was the pick up on time?
Did we explain our services and products?
Did we respond to your questions in a timely manner?
Were we professional and courteous?
Were we flexible in accommodating your needs?
Would you use us again or recommend us to people you know?

Products	Yes	No	N/A

Were the products clean, in good repair and ready to use?
Did you make use of the change of address cards?
Was the final estimate invoice as agreed?
Having used our service would you return to cardboard moves again?
Did you have enough containers?
If no, I could have used an additional:
How did you find the use of the It’s Your Move containers?
What influenced you most in deciding to use our service and product rate 1 as most influential?
Did you use a moving company or move yourself?
What is the name of the moving company you used?
Please tell us how we did. We would appreciate any suggestions, comments or your thoughts in general.
Can we post your comments on our website?